Returns & Refunds

We accept return requests for eligible items within 7 days of verified delivery. Products must be unopened, in their original botanical packaging with tamper-evident seals intact, and accompanied by the original digital order receipt.

If an item is damaged during transit, notify our concierge team within 48 hours of parcel arrival with your order number and clear photographs of the transit box and damaged container for an expedited complimentary replacement.

If you receive an item differing from your verified order receipt, contact our support team immediately. We will arrange a priority exchange courier at zero additional cost to ensure you receive your correct formulation promptly.

Returned products undergo quality inspection at our fulfillment facility within 2 business days of arrival. Once verified against our safety and hygiene criteria, approval notification and refund processing are initiated immediately.

Approved refunds are credited directly to your original payment method via Paystack or direct bank transfer. Typical bank clearing times range between 3 to 5 business days depending on your financial institution.

In accordance with cosmetic hygiene standards and health authority regulations, unsealed oils, opened butter jars, and customized hair extensions are non-returnable once the protective seal has been broken or removed.