Frequently Asked Questions

Slimky Hair products are created to care for diverse textured hair patterns—including curly, coily, and wavy hair—as well as hair experiencing moisture loss or requiring enhanced manageability.

Our botanical oils, creams, butters, and gentle cleansers focus on lipid balance, softness, and scalp comfort, supporting practical everyday hair routines across various densities and porosities.

For tailored routine advice, our customer care specialists can assist in matching our botanical formulas to your curl pattern and hair density.

We recommend selecting products according to your primary hair-care focus:

• For Clarifying & Scalp Refresh: Choose our Clarifying Scalp Shampoo to gently dissolve build-up while preserving scalp balance.
• For Daily Moisture & Softness: Pair our Botanical Hydrating Shampoo with our Nourishing Leave-In Conditioner.
• For Deep Nourishment & Definition: Explore our Rich Moisture Cream or Whipped Shea Butter to seal in hydration.
• For Scalp Care & Protective Styles: Use our Nourishing Scalp Oil to comfort and soften dry roots.

You can browse all collections by category on our Shop page or review individual product pages for detailed formulation profiles.

Reach out through our Contact & Support page for personalized routine recommendations based on your styling goals.

Each Slimky Hair formulation is crafted for a specific role in your hair ritual. For the best experience and results, always refer to the specific "How to Use" instructions detailed on each individual product page and printed on the product packaging.

As a general rule, we encourage layering lightweight hydrators (such as water-based leave-in conditioners) before applying richer botanical butters or sealing oils to lock in hydration effectively.

All Slimky Hair products feature a Period After Opening (PAO) symbol on the packaging (typically indicating 12M or 24M), showing the number of months the formulation remains at optimal freshness and performance once unsealed.

To preserve the integrity of the botanical oils and butters, we recommend storing all products in a cool, dry place away from direct heat and sunlight, and ensuring caps and droppers are securely fastened after each use.

Unopened formulations maintain peak stability for 24 months from manufacture date when stored according to care guidelines.

Placing an order with Slimky Hair is straightforward:

1. Browse our collection on the Shop page.
2. Select your desired formulation and preferred size, then click "Add to Bag".
3. When you are ready to complete your purchase, open your shopping bag and click "Proceed to Checkout".
4. Enter your recipient name, contact phone number, email address, and delivery location.
5. Follow the secure payment prompts to complete product checkout. You will receive an immediate confirmation email detailing your order.

Yes. Slimky Hair supports guest checkout. You are not required to create an account or sign up to complete an order.

Simply provide your contact email and telephone number at checkout so our customer care team can communicate order status updates and coordinate your delivery smoothly.

We accept secure online payments via Paystack and Flutterwave, the approved payment partners for this launch.

Through these PCI-DSS certified gateways, customers can pay using:

• Local and international debit and credit cards (Mastercard, Visa, Verve)
• Direct Bank Transfers via virtual accounts
• Mobile USSD banking channels
• Apple Pay and supported digital wallet integrations

All payment transactions are encrypted and processed securely. Slimky Hair never stores your card security PINs or CVV details.

Yes, international orders are supported. Please note that for all international shipments, delivery fees are handled and billed separately from the initial product payment on the website.

After your product order is submitted, our logistics team calculates an exact international courier quote based on your destination country and package weight. We then contact you directly to confirm the quote and complete the shipping payment before dispatching your package.

To ensure fair and transparent courier pricing without arbitrary flat markups, delivery charges are calculated based on your exact destination:

Note: We do not quote predetermined flat rates on the site because carrier rates vary by regional courier availability, weight, and distance.

Orders are scheduled for preparation and carrier dispatch following verification of product payment and confirmation of applicable delivery arrangements.

Once your parcel is handed over to our dispatch partners, you will receive tracking notification via email and SMS/WhatsApp with details on carrier transit.

Standard Nigeria courier transit typically takes 2–4 business days within Lagos and 3–6 business days nationwide once dispatched.

Yes. All Slimky Hair products are developed, formulated, and classified strictly as cosmetic hair-care and personal grooming products, not pharmaceutical drugs or medical treatments.

Our formulations are created to cleanse, condition, soften, and care for hair and scalp aesthetics, helping hair look healthy, manageable, and well-nourished. We make no medicinal, therapeutic, or pharmaceutical claims.

We believe in complete formulation transparency. You can find full, comprehensive ingredient listings:

• On each product's dedicated Product Detail Page under the "Ingredients & Formulation" tab.
• Directly printed on the physical product bottle, jar, or packaging box in accordance with international cosmetic labeling standards.

If you have a known ingredient allergy, we encourage reviewing the full component list before introducing any new formulation into your regimen.

While Slimky Hair formulations are created with high-quality botanical ingredients and careful formulation discipline, individual skin and scalp sensitivities can occur. If irritation, burning, redness, or discomfort occurs:

1. Immediately discontinue use of the product.
2. Gently rinse the affected scalp or hair area thoroughly with cool or lukewarm water.
3. Refer to the product-specific safety cautions printed on the container.
4. Contact Slimky Hair customer support at [email protected] with batch details so our team can assist you with guidance.

Important Note: Slimky Hair does not provide medical diagnosis, clinical evaluation, or dermatological treatment advice. If scalp irritation, swelling, or allergic symptoms persist, please seek advice from a licensed healthcare professional.